Tailward Scoop · 26 September 2026

Scoop privacy notice

Tailward Scoop uses your contact and service information to respond to enquiries, confirm quotes, arrange visits and manage payments. Contact info@tailward.com.au for access, corrections or deletion requests.

What we collect

Your name, email, phone number, service address, suburb, postcode, dog count, preferred frequency and day, yard condition and any notes you choose to provide. Please do not include gate codes or sensitive personal information in the enquiry form. We record the service terms version and time of your enquiry.

Where it goes

Online signup records are stored privately using Cloudflare hosting and database services when signup is enabled. Approved quotes and payment references are linked to your enquiry. Stripe processes card and payment details on its own secure checkout. Tailward Scoop does not receive your full card number. Providers may process information outside Australia.

Facebook quote enquiries

If you submit a Tailward Scoop enquiry through Facebook, we receive the contact details and service information you choose to provide. We use these details to respond, check service availability and prepare your quote. We review these enquiries in Meta Business Suite. Meta also processes your information under its own privacy policy and may process it outside Australia. Submitting an enquiry does not confirm a booking or add you to a marketing list. Contact info@tailward.com.au with privacy questions or requests to access, correct or delete your information.

Photos and access details

Agreed completion photos and private access instructions are managed separately in our service records. Completion photos may be emailed through our email provider once configured. We do not publish customer addresses, notes or visit photos on this website.

Communication and retention

Submitting an enquiry allows contact about your requested service; it does not subscribe you to marketing. We keep information only as needed to manage your enquiry and service, resolve issues and meet applicable recordkeeping requirements. Payment records may need to be retained after other enquiry details are deleted.

Your choices

You can enquire by emailing info@tailward.com.au instead. Ask us to correct inaccurate details, withdraw an unconfirmed request, or explain what information we hold. This Scoop notice supplements the separate Tailward adoption-listing privacy notice.