Tailward Scoop · 26 September 2026

Service terms

These terms apply to Tailward Scoop dog waste removal enquiries and confirmed services. Contact: info@tailward.com.au. ABN 95 600 959 177.

Quotes and bookings

Submitting the signup form requests a quote. We confirm service coverage, access, the service date and the total price before you pay. A preferred day or online estimate is not a confirmed appointment. A quote’s expiry and service details are shown before checkout.

What’s included

We collect visible dog waste from the agreed accessible yard, bag it into your permitted household general-waste bin and check the gate latch. Off-site disposal, whole-yard disinfection, lawn treatment and hidden waste in overgrown areas are not included unless separately agreed. Dogs must be securely away from the work area.

Prices and payment

Prices are in AUD. Weekly maintenance starts at $35 and fortnightly at $55 for one dog and a maintained yard up to 150 m². Each extra dog adds $5 per maintenance visit. First cleans are quoted separately. One-off cleans start at $65 for the first 30 minutes; extra time is $20 per 15 minutes only with your approval. Your confirmed checkout total is the amount due for that service, including any applicable tax. Signup does not start a subscription. This payment flow pays one confirmed service, with no automatic recurring debit.

Changes, weather and refunds

Contact us before the agreed visit to change, pause or cancel. We’ll discuss any access issue before proposing additional charges. If we cannot safely complete a prepaid service, we’ll agree a new date or refund the unprovided service. Contact us promptly if something is wrong so we can address it. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.

Photos and privacy

If agreed, we can take service-completion photos and email them to you. We do not use these photos in marketing without separate permission. See our privacy notice for information about enquiries and payments.